Giffgaff中信银行万事达卡退款成功，各位佬友不要放弃。

在8月27日看到站内一个佬友的模板，试着再次提了一下工单，今天早上收到中信银行信用卡通知，已退款完成，整理一下时间线，希望能帮助到各位佬友。时间线如下：

1、2026/06/02 支付并购买giffgaff卡

2、2026/07/29 首次向giffgaff提交澄清，然后被拒

3、2026/07/31 向giffgaff索要 Deadlock Letter，然后向中信银行客服反馈此问题并给到的答复是：万事达卡付款已超50天，争议超过50天不给提交，然后拉扯了十来分钟后，银行又让提供了一些卖家决定不给服务的资料，然后就没消息了。

4、2026/08/19 再次向giffgaff提交退款申请（提交模板如下）

5、2026/08/27 提示：正在积极审查您的案例



6、2026/09/10 giffgaff工单中反馈同意退款并在3-5个工作日内到账



7、2026/09/12 退款完成

第二次提交的入口： https://support2.giffgaff.com/app/ask

提交退款申请模版：

Dear giffgaff Support Team,



I am writing to formally request a refund of the remaining Airtime Credit (real cash balance) on my recently closed account.



My account details:



Username: [你的 giffgaff 用户名]



Phone Number: [你的 giffgaff 手机号，例如：+44 751·····]



Original Payment Method: [你的付款方式，例如 MasterCard ending with 1110]



I understand that my account was terminated due to the roaming/location usage policy, and I am not disputing the closure of the account itself. However, I am writing to dispute the confiscation of my pre-paid funds.



I am only requesting the refund of my own deposited money (Airtime Credit). I am not asking for a refund of any promotional bonus credit, nor am I asking for the refund of any active Goodybag. Since giffgaff has terminated the service and I can no longer use this network, retaining my unspent, self-funded balance is unreasonable and unfair to me as a consumer.



I kindly request that you process the refund of my remaining cash balance to my original payment method.



If giffgaff insists on refusing this refund, please treat this message as a formal complaint. In that case, I require you to provide a formal “Deadlock Letter” clearly stating the specific Terms and Conditions that give giffgaff the right to confiscate a consumer’s deposited cash balance without providing the service. I will use this Deadlock Letter to escalate the matter to the Communications Ombudsman for independent arbitration, and I reserve the right to initiate a chargeback through my financial institution.



I hope we can resolve this matter amicably and promptly without needing to escalate it further.



Thank you for your time and assistance.



Sincerely,



[你的真实中文姓名]

[今天的日期]