gg卡退款成功，过程中有数次转发处理需要耐心等待！

如图，我杠了他们三次，第三次的话术模版参考站里佬的（附后）



这过程中，历经20多天，一度失去信心，不过他们在回复中，一直没有关闭，而是像红框中的反复在转交第三方和转交总部（gg是Telefónica旗下的(即O2 UK的母公司,西班牙电信)）处理这两个之间，来回弹跳了三四次。我还以为他们在扯皮推诿，不知道到什么时候。

直到刚刚突然看到入账了。



再上去看帖子，已经有回复了：



所以大家坚定想退款的，就要坚持发，然后耐心等，有个几次申诉转发波动正常的。

附上话术模版（也是站里佬那抄来的，但是验证管用）

Dear giffgaff Support Team, I am writing to formally request a refund of the remaining Airtime Credit (real cash balance) on my recently closed account.

My account details:

Username: [你的用户名]

Phone Number: [+44你的号码]

Original Payment Method: [Visa card ending in你的信用卡尾号]

I understand that my account was terminated due to the roaming/location usage policy, and I am not disputing the closure of the account itself. However, I am writing to dispute the confiscation of my pre-paid funds. I am only requesting the refund of my own deposited money (Airtime Credit). I am not asking for a refund of any promotional bonus credit, nor am I asking for the refund of any active Goodybag. Since giffgaff has terminated the service and I can no longer use this network, retaining my unspent, self-funded balance is unreasonable and unfair to me as a consumer. I kindly request that you process the refund of my remaining cash balance to my original payment method. If giffgaff insists on refusing this refund, please treat this message as a formal complaint. In that case, I require you to provide a formal “Deadlock Letter” clearly stating the specific Terms and Conditions that give giffgaff the right to confiscate a consumer’s deposited cash balance without providing the service. I will use this Deadlock Letter to escalate the matter to the Communications Ombudsman for independent arbitration, and I reserve the right to initiate a chargeback through my financial institution. I hope we can resolve this matter amicably and promptly without needing to escalate it further. Thank you for your time and assistance.

Sincerely, [你的称呼] [2026-日期]

祝各位佬也能拿回自己钱，虽说可能不多，但是也能顶个AI月订阅了不是吗。。。