Gemini Code Assist Enterprise，之前听说可以试用一月，有50席位，就去薅了一下。开通后马上结束试用订阅，但最后还是产生了费用。
很离谱的规则：
项目 |
实际记录 |
|---|
试用赠金有效期 |
8 月 20 日至 9 月 19 日 |
订阅有效期 |
8 月 20 日至 9 月 20 日 |
对的，试用赠金是30天，订阅天数却是31天，开的时候并没有想到这个，所以最后一天产生了费用 $68.47
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提工单：
原文
Please review and waive the $68.47 charge for my Gemini Code Assist Enterprise trial.
Billing account:
September 2026 invoice:
I signed up believing the first month was free. My subscription ran from August 20 to September 20, 2026, but the trial credit expired on September 19 with $32.95 unused. On September 19, a $90 subscription charge was only partially covered by $21.53 in credit, leaving $68.47 payable.
Please verify the exact expiration times of the subscription and trial credit, and explain why part of the first subscription period was not covered. Given my understanding of the free trial, I request a waiver of the $68.47 charge, or a refund if payment has already been collected.
Thank you.
请审核并免除我在 Gemini Code Assist Enterprise 试用期间产生的 68.47 美元费用。
结算账号：
2026 年 9 月账单编号：
我注册时认为首月免费。我的订阅期为 2026 年 8 月 20 日至 9 月 20 日，但试用赠金于 9 月 19 日到期，当时仍有 32.95 美元未使用。9 月 19 日产生了一笔 90 美元的订阅费用，其中仅有 21.53 美元由赠金抵扣，剩余应付金额为 68.47 美元。
请核实订阅和试用赠金各自到期的确切时间，并说明为什么首个订阅周期内的部分费用未被试用赠金覆盖。鉴于我对免费试用的上述理解，我请求免除这笔 68.47 美元的费用；如果已经扣款，请予以退款。
谢谢。
谷歌给的工单回复：
原文
Hello Liangzhu,
Thank you for reaching out to Google Cloud Billing Support. My name is Vaishnavi, and I am assisting you with your inquiry.
I understand you are requesting a review and waiver or refund of the $68.47 charge on your September 2026 for your Gemini Code Assist Enterprise trial, and that you would like clarification regarding the expiration timeline of the subscription and trial credit.
Gemini Code Assist trial credits carry a fixed 30-calendar-day validity duration. Because August has 31 days, your 30-day trial concluded on September 19, 2026. The remaining $21.53 in credit was applied toward the $90.00 subscription fee, leaving an uncovered balance of $68.47 that was billed and charged on October 1, 2026.
Your subscription ran from August 20 to September 20, 2026, and is now completed and inactive. No additional cancellation steps are required, and no future subscription charges will occur on your billing account.
I am pleased to inform you that your adjustment request has been approved as one time courtesy. A refund of 51.35 USD has been initiated back to your original payment method. Please allow 7-10 business days for the funds to reflect in your account.
You can verify this adjustment by reviewing your transaction history in the Cloud Billing console. For detailed instructions, please visit this Link[1], or follow the steps below:
- Sign in to the Google Cloud Console.
- Open the Cloud Console Navigation menu and select Billing.
- From the Billing navigation menu, click Transactions.
If you do not see the amount reflected in your bank account after this timeframe has passed, please do not hesitate to reach out to us by replying directly to this email. We will be more than happy to investigate further and ensure you receive your funds.
It has been a pleasure working with you, and I truly appreciate your patience while we resolved this case. Our goal is to provide outstanding customer service, and I sincerely hope this outcome is helpful.
Please let us know if this resolves your concern so that we may close the case. If you have any additional questions or require further assistance, simply reply to this email and I will be glad to help.
Have a great day!
Regards,
Vaishnavi
Google Cloud Support
Liangzhu，您好：
感谢您联系 Google Cloud 结算支持。我叫 Vaishnavi，将协助您处理此次咨询。
我了解到，您希望我们审核并免除或退还 Gemini Code Assist Enterprise 试用在 2026 年 9 月账单中产生的 68.47 美元费用，同时希望了解订阅和试用赠金的到期时间。
Gemini Code Assist 试用赠金的有效期固定为 30 个自然日。由于 8 月有 31 天，您的 30 天试用期于 2026 年 9 月 19 日结束。剩余的 21.53 美元赠金用于抵扣 90 美元的订阅费用，未被覆盖的 68.47 美元已计入账单，并于 2026 年 10 月 1 日扣款。
您的订阅期为 2026 年 8 月 20 日至 9 月 20 日，目前已结束且处于停用状态。您无需采取其他取消操作，您的结算账号今后也不会再产生该订阅的费用。
很高兴通知您，您的费用调整申请已获批准，作为一次性善意处理，我们已发起将 51.35 美元退回您的原付款方式。请等待 7 至 10 个工作日，款项将到账。
您可以在 Cloud Billing 控制台中查看交易记录，以核实此次调整。详细操作说明请参阅链接 [1]，或按照以下步骤操作：
- 登录 Google Cloud 控制台。
- 打开控制台导航菜单，选择“结算”。
- 在结算导航菜单中，点击“交易”。
如果上述时间过后，您的银行账户仍未收到退款，请直接回复此邮件联系我们。我们很乐意进一步调查，确保您收到退款。
很高兴能协助您处理此事，也衷心感谢您在我们处理此问题期间的耐心等待。我们的目标是提供出色的客户服务，真诚希望此次处理结果对您有所帮助。
请告知我们，此次处理是否已解决您的问题，以便我们关闭此工单。如果您还有其他问题或需要进一步协助，请直接回复此邮件，我将竭诚为您提供帮助。
祝您度过愉快的一天！
此致
Vaishnavi
Google Cloud 支持团队
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