You will be issued a refund of $0.00 for Google AI Pro (5 TB) (Google One), Transaction ID SOP.3319-9247-9352-00689. This amount will be refunded to the payment method you used to make the purchase.
Tips:
- If you paid with a code at a convenience store, you’ll receive the refund as Play balance or Play promotional balance on your account.
- You may lose access to the purchased item.
- If you paid with Play Points, you may see Play Points returned to your points balance.
The time it takes for the refund to appear depends on which payment method you used. You can see the payment method you used, and the refund status, in your Google payments profile.
If your refund is taking longer than expected, check your refund status on your Google Payments profile:
- If the status is “Refunded,” you’ll see a refund on your form of payment.
- If the status is “Canceled,” the order was never charged and so you won’t see a refund on your form of payment.
To prevent accidental or unwanted purchases in the future, we recommend that you turn authentication on, check your authentication settings, or change your password. If you use biometrics for purchase verification, use caution in storing biometrics of children or others on your device, as those could be used for purchase verification.
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The Google Support Team |