Hello,
We have completed a thorough review of your appeal and have decided to uphold our decision to terminate your OpenAI access to ensure the security and integrity of our platform.
Please refer to our Usage Policies and Terms of Use for more information about guidelines we have in place to keep the platform secure.
We also reviewed your refund request. Because your account is currently banned due to violations of our Terms of Use, we’re unable to process a refund. Our Terms of Use and Service Credit Terms state that accounts banned for violating these terms are not eligible for refunds.
We understand this may be disappointing news, and we appreciate your understanding. Our priority is to maintain a safe environment for all users.
Regarding your request to recover data from the account, we will escalate your request to a specialist who is experienced in handling data-related concerns. They will reach out to assist you further.
We appreciate your understanding.
Best regards,
OpenAI Team
