giffgaff 居然发邮件说他们错了？后续应该怎么操作啊，直接退卡吗？

告诉我由于系统错误，被停了，还要给我补10块钱。。。后续怎么办，直接退卡吗？

块引用

Your service was recently disconnected in error. We’re really sorry for the mistake and any inconvenience it caused. We’re currently in the process of restoring your account, and your service will be fully restored in the next few days. You might need to restart your phone if your service does not appear restored in the next 48 hours. Alongside this, we’ll apply £10 credit to your account, as a gesture of goodwill.

To keep your service running smoothly in the future, please be aware of these guidelines:

UK Usage Requirements: Accounts require regular ongoing usage within the UK to remain active under our service terms.

Travel Roaming: Roaming outside the UK is supported for short-term travel only

Our SIM cards and services are intended for UK residents, for primarily standard UK usage or temporary travel roaming with no extended or permanent international usage. If you feel you’re unable to meet these requirements or if our service no longer meets your needs, you can port your number out to another provider at any time. To port your number, you’ll need to request your PAC (Porting Authorisation Code) by logging into your online account or by texting PAC to 65075 once your service has been restored. And you can find information [here].

Following porting out, you can also request a refund of any credit you have directly purchased by contacting an agent . (Promotional or goodwill credit on your account are active-account perks and are therefore not eligible for cash refunds).

Thank you for your patience and understanding as we set things right. Once again, we’re really sorry for any inconvenience this has caused and if you have any questions or need further assistance, please contact our support team.