Gg 要给我退款了

We can see that you have recently ported your number, and you are now entitled to a refund. I understand you may have been declined a refund for this previously in error, for which I'd like to apologise but will now work on getting this processed for you

To process this refund, please ensure a valid payment card is linked to your account using one of the options below:

Web Browser (giffgaff Dashboard)

Log into your giffgaff dashboard.

Click Orders and Payments at the top of the page.

Select Update Card (or Add credit/debit card if no card is currently saved).

Enter your card details and verify your billing address (click Change if needed).

Click Update Card.

giffgaff App

Log into the giffgaff app.

Tap Account, then select Payment Methods.

Choose your payment method: select a saved card to update or remove it (Note: If updating a card, you will automatically be redirected to your web browser to finish entering your details).

Once this is complete, please let me know and I will process the refund.

Please note that credit earned through Payback Points, giffgaff participation programmes, or goodwill gestures are active-account perks and are excluded. Only directly purchased credit balances are eligible for refunds back to a payment card.

Thank you for your patience and understanding as we set things right. If you have any questions or need further assistance, please contact our support team.

The giffgaff team