Giffgaff回了我的工单了

感觉最近要收到退款了

^-^

Dear Member,



Thank you for reaching out to us and for your patience whilst we have reviewed this matter.



Having further considered the relevant circumstances of your case we confirm that your SIM will remain disconnected. However, we are approving your request for a refund. Please note, only the remaining credit that was directly purchased by yourself is eligible for this refund.



In order to complete this refund we will require you to save a card to your account.



To save a card to your account, please ensure a valid VISA or Mastercard is linked to your account using one of the options below:



Web Browser (giffgaff Dashboard)

1. Log into your giffgaff dashboard.

2. Click Orders and Payments at the top of the page.

3. Select Update Card (or Add credit/debit card if no card is currently saved).

4. Enter your card details and verify your billing address (click Change if needed).

Click Update Card.



giffgaff App

1. Log into the giffgaff app.

2. Tap Account, then select Payment Methods.

3. Choose your payment method: select a saved card to update or remove it. (Note: When updating a card, you will automatically be redirected to your web browser to finish entering your details).



Once this is complete, please let us know by responding to this message and we will process the refund, this may take up to 5 business days to process, plus an additional 3–5 business days for the funds to show in your card account. So please allow for 10 business days from when you confirm to us your card is saved.



Keeping your number

If you would like to keep your number you will need to generate a PAC code and provide this to another UK network. Alternatively, a STAC code can be used to move to another UK network without your number. Further guidance for these can be found here.



Kind regards,

The giffgaff team