DMIT LAX快讯

To All DMIT Customers and Partners: Service and Operational Update

DMIT is currently working on several major initiatives in parallel, including IP resource procurement, LAX infrastructure expansion, storage deployment, and customer support restructuring.

1. IP Resources and LAX Progress

IP Resources

The relevant ARIN application has been formally approved, and we are completing the final provisioning and delivery process.

LAX Hardware

All servers have been racked and are awaiting completion of the datacenter’s power provisioning. The storage equipment has also arrived and is awaiting installation and configuration.

Expected Sequence

• Once the IP resources are ready, DMIT will resume processing IP replacement requests and announce the related compensation plan separately.


• Once the servers are powered on and configured, and the IP resources are ready, DMIT will resume sales of selected products.


• Once the storage expansion is complete, DMIT will fully resume product sales.

The extended suspension of product sales and IP replacement processing was not caused by a single issue.

While responding to recent special network incidents, DMIT also had to proceed with IP procurement and approval, LAX hardware deployment, and storage expansion. IP resources require a lengthy application, approval, and provisioning process. Running several infrastructure projects in parallel also created significant short-term capital requirements, engineering workloads, and operational pressure.

To avoid increasing delivery obligations before sufficient IP, compute, and storage resources became available, DMIT temporarily suspended selected product sales and new IP replacement processing. These services will resume progressively according to the sequence above.

2. IP Replacement Policy and 95th-Percentile Billing

IP Replacement and the TOS

DMIT’s current IP leasing prices have risen to approximately 2.3 times their previous level.

The IP replacement interval stated in the TOS represents the minimum eligibility period before a customer may submit another replacement request. It is not a guarantee that an IP address will automatically be replaced at each stated interval.

Actual processing remains subject to IP availability, technical conditions, network operations, and abuse-prevention requirements.

Historically, DMIT obtained a substantial portion of its IP resources through monthly leasing. As monthly leasing costs continue to rise, DMIT is gradually transitioning part of its IP inventory to direct acquisition.

Direct acquisition requires greater upfront investment, but the cost can be allocated over an approximately five-year period. This converts an escalating monthly expense into a more stable and predictable long-term cost and reduces the potential impact on existing customer pricing.

Transfer Quota Reset Policy

All of DMIT’s upstream bandwidth is billed using the 95th-percentile, commonly referred to as 95/5, billing model.

The traffic allowance and port speed of each service plan are designed around expected bandwidth costs during a billing period. Frequent traffic quota resets can cause actual usage to substantially exceed the plan’s original cost model and place additional pressure on network resources.

DMIT therefore needs to adjust the pricing and usage rules for traffic quota resets to preserve fairness and ensure long-term service sustainability.

Transfer quota reset is an additional, non-standard feature. It is not presented as a default service entitlement in the cart and is not guaranteed under the SLA or TOS. The adjustments made over the past several months were intended to evaluate actual usage patterns and support a more reasonable and sustainable long-term policy.

3. Responding to Industry Cost Increases

Recurring expenses—including power, transportation/fiber, IP resources, and datacenter services—remain major drivers of operating cost increases.

At the same time, the cost of newly procured servers, storage systems, IP resources, and additional datacenter capacity has risen significantly.

DMIT’s current strategy is to absorb the cost pressure associated with new infrastructure through direct acquisition, longer cost-allocation periods, and longer capital recovery cycles, while seeking to maintain stability in the renewal structure of existing products.

Although the current procurement costs of servers, storage systems, and IP resources are significantly higher than in previous years, these assets can remain in service for multiple years. DMIT can therefore accept slower capital recovery and lower short-term margins rather than concentrating the cost of new infrastructure purchases into existing customer pricing.

Based on DMIT’s recent quotations for newly procured resources and the adjustment mechanisms under existing contracts:

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  Memory and storage equipment prices have risen to approximately 2 to 2.5 times their 2025 levels. In some cases, refurbished DDR4-platform hardware now costs more than the brand-new equipment DMIT purchased three years ago.

  
  


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  Pricing for new datacenter orders and additional capacity has generally increased by approximately 30% to 50%, with some locations approaching twice their previous pricing.

  
  


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  DMIT’s existing datacenter contracts generally continue under their original contracted pricing, subject to the annual CPI adjustments specified in those agreements. Cross-connects, Internet Exchange ports, and other ancillary services are adjusted according to their respective contract terms.

  
  


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  Quotations for certain new local transport facilities have increased by approximately 80%, and some carriers have begun passing government-imposed fees through on new orders or during contractual adjustments.

  
  

DMIT will continue using long-term procurement, resource consolidation, and longer capital recovery periods to reduce the impact of new infrastructure costs on the renewal structure of existing services.

4. Customer Support Restructuring

DMIT remains committed to providing high-quality customer service and to offering competitive compensation and stable career development opportunities across our support, datacenter, development, and network teams.

Due to the recent combination of cost and operational pressures, DMIT has slowed the pace of team expansion to avoid overextending company cash flow and compromising long-term employee stability. DMIT has not implemented proactive layoffs as a result of these pressures.

DMIT previously operated multiple segmented support workflows. In practice, requests often required unnecessary handoffs, increasing workflow complexity and reducing the efficiency of information sharing, technical escalation, and incident handling.

DMIT is therefore consolidating all customer support operations into a unified global support organization. Going forward, all customer support, ticket communication, and technical escalation will be conducted in English.

5. Conclusion

DMIT is currently completing additional IP resource procurement, LAX infrastructure deployment, storage expansion, and the restructuring of its global support operations. These projects have required substantial capital, technical resources, and management attention, and have contributed to a temporary decline in certain aspects of service and customer support quality. We sincerely apologize for the inconvenience this has caused.

DMIT’s immediate priorities are to progressively restore IP replacement processing and product sales, complete the LAX deployment, and finalize the new global support structure. DMIT is also deploying multiple new datacenter locations to support a wider range of customer requirements, including geographic coverage, network routing, latency, hardware configurations, and product types.

DMIT will continue using long-term capital investment, multi-year cost allocation, and disciplined operational planning to maintain service quality, long-term sustainability, and stability in the renewal structure of existing products.

致所有 DMIT 客户与合作伙伴：服务与运营更新

DMIT 目前正在并行推进多项重大工作，包括 IP 资源采购、LAX 基础设施扩容、存储部署以及客户支持体系重组。

1. IP 资源与 LAX 进展
   
   IP 资源

相关的 ARIN 申请已经正式获批，目前正在完成最后的配置与交付流程。

LAX 硬件

所有服务器已经上架，目前正在等待数据中心完成电力供应配置。存储设备也已经到达，正在等待安装和配置。

预计推进顺序

IP 资源准备完成后，DMIT 将恢复处理 IP 更换请求，并另行公布相关补偿方案。

服务器通电并完成配置、且 IP 资源准备完成后，DMIT 将恢复部分产品的销售。

存储扩容完成后，DMIT 将全面恢复产品销售。

产品销售和 IP 更换处理长期暂停，并不是由单一问题造成的。

在应对近期特殊网络事件的同时，DMIT 还必须推进 IP 采购与审批、LAX 硬件部署以及存储扩容。IP 资源需要经历较长的申请、审批和配置流程。多项基础设施项目并行推进，也在短期内带来了较大的资金需求、工程工作量和运营压力。

为了避免在 IP、计算资源和存储资源尚未充足之前增加交付义务，DMIT 暂时暂停了部分产品销售和新的 IP 更换处理。这些服务将按照上述顺序逐步恢复。

2. IP 更换政策与 95 百分位计费
   
   IP 更换与服务条款

DMIT 当前的 IP 租赁价格已经上涨到此前水平的约 2.3 倍。

TOS 中所写的 IP 更换间隔，表示客户再次提交更换请求前所需满足的最低资格周期。它并不保证 IP 地址会在每个周期自动更换。

实际处理仍然取决于 IP 可用性、技术条件、网络运营情况以及防滥用要求。

历史上，DMIT 有相当一部分 IP 资源来自按月租赁。随着月租成本持续上涨，DMIT 正在逐步将部分 IP 库存转向直接购买。

直接购买需要更高的前期投入，但成本可以按照约五年的周期进行分摊。这能把不断上涨的月度支出，转化为更加稳定、可预测的长期成本，并降低对现有客户价格的潜在影响。

流量重置政策

DMIT 所有上游带宽均采用 95 百分位计费模式，通常称为 95/5 计费。

每个服务套餐的流量配额和端口速率，都是围绕一个账单周期内预期带宽成本设计的。频繁重置流量配额，可能会导致实际使用量大幅超过套餐原本的成本模型，并对网络资源造成额外压力。

因此，DMIT 需要调整流量重置的价格和使用规则，以维持公平性，并确保服务的长期可持续性。

流量重置是一项额外的非标准功能。它并没有在购物车中作为默认服务权益展示，也不受 SLA 或 TOS 保证。过去几个月所做的调整，是为了评估实际使用模式，并支持更加合理、可持续的长期政策。

3. 应对行业成本上涨

包括电力、运输/光纤、IP 资源以及数据中心服务在内的经常性支出，仍然是运营成本上涨的主要因素。

与此同时，新采购的服务器、存储系统、IP 资源以及额外数据中心容量的成本也显著上涨。

DMIT 当前的策略是通过直接采购、更长的成本分摊周期以及更长的资本回收周期，来吸收新基础设施带来的成本压力，同时尽量维持现有产品续费结构的稳定。

虽然目前服务器、存储系统和 IP 资源的新采购成本明显高于过去几年，但这些资产可以持续使用多年。因此，DMIT 可以接受更慢的资本回收和更低的短期利润率，而不是将新基础设施采购成本集中转嫁到现有客户价格上。

根据 DMIT 近期对新采购资源的报价，以及现有合同中的调整机制：

内存和存储设备价格已经上涨至 2025 年水平的约 2 到 2.5 倍。在某些情况下，翻新的 DDR4 平台硬件价格甚至高于 DMIT 三年前购买的全新设备。

新数据中心订单和额外容量的价格普遍上涨约 30% 到 50%，部分地区接近此前价格的两倍。

DMIT 现有的数据中心合同通常仍按照原合同价格执行，但会根据协议中规定的年度 CPI 调整条款进行调整。交叉连接、互联网交换端口以及其他附加服务，则根据各自合同条款进行调整。

某些新的本地传输线路报价上涨约 80%，并且部分运营商已经开始在新订单或合同调整时转嫁政府征收的费用。

DMIT 将继续通过长期采购、资源整合以及更长的资本回收周期，降低新基础设施成本对现有服务续费结构的影响。

4. 客户支持重组

DMIT 仍然致力于提供高质量的客户服务，并为支持、数据中心、开发和网络团队提供有竞争力的薪酬以及稳定的职业发展机会。

由于近期成本压力和运营压力叠加，DMIT 放缓了团队扩张速度，以避免公司现金流过度扩张，并避免影响员工长期稳定性。DMIT 并未因这些压力主动裁员。

DMIT 过去采用多个细分的支持流程。实际运行中，请求经常需要不必要的转交，增加了流程复杂度，并降低了信息共享、技术升级和事件处理效率。

因此，DMIT 正在将所有客户支持业务整合为统一的全球支持组织。今后，所有客户支持、工单沟通和技术升级都将使用英语进行。

5. 总结

DMIT 目前正在完成额外 IP 资源采购、LAX 基础设施部署、存储扩容，以及全球客户支持运营结构重组。这些项目需要大量资金、技术资源和管理精力，也导致近期部分服务和客户支持质量出现暂时下降。我们对此给您带来的不便表示诚挚歉意。

DMIT 当前的首要任务是逐步恢复 IP 更换处理和产品销售，完成 LAX 部署，并最终确定新的全球支持结构。DMIT 也正在部署多个新的数据中心地点，以支持更多客户需求，包括地理覆盖、网络路由、延迟、硬件配置和产品类型。

DMIT 将继续通过长期资本投入、多年成本分摊以及严格的运营规划，维持服务质量、长期可持续性，以及现有产品续费结构的稳定。