GIffGAff同意退款，让添加银行卡

21 Sep 2026 14:38 2026年9月21日 下午2:38

Dear Member, 尊敬的会员：

Thank you for reaching out to us and for your patience whilst we have reviewed this matter.

感谢您与我们联系，也感谢您在我们调查此事期间的耐心等待。

Having further considered the relevant circumstances of your case we confirm that your SIM will remain disconnected. However, we are approving a refund. Please note, only the remaining credit that was directly purchased by yourself is eligible for this refund.

经进一步考虑您的具体情况，我们确认您的 SIM 卡将继续处于停用状态。但是，我们将批准退款。请注意，只有您本人直接购买的剩余话费才能获得退款。

In order to complete this refund we will require you to save a card to your account. Please do not add a PayPal address as we cannot refund to PayPal.

为了完成此次退款，我们需要您在账户中保存一张银行卡信息。请勿添加 PayPal 地址，因为我们无法退款至 PayPal 账户。

To save a card to your account, please ensure a valid VISA or Mastercard is linked to your account using one of the options below:

要将银行卡保存到您的账户，请确保您的账户已关联有效的 VISA 或 Mastercard 卡，您可以使用以下选项之一：

Web Browser (giffgaff Dashboard)

网络浏览器（giffgaff 控制面板）

1. Log into your giffgaff dashboard.


2. 登录您的 giffgaff 控制面板。


3. Click Orders and Payments at the top of the page.


4. 点击页面顶部的 “订单和付款” 。


5. Select Update Card (or Add credit/debit card if no card is currently saved).


6. 选择 “更新卡片” （如果当前未保存任何卡片，则选择“添加信用卡/借记卡” ）。


7. Enter your card details and verify your billing address (click Change if needed).


8. 输入您的卡片详细信息并验证您的账单地址（如果需要，请点击 “更改 ”）。
   
   Click Update Card.
   
   点击 “更新卡片”。