Google AI 套餐应该是没法回到 Pro 了~

eilo 2026-10-24 09:33 1

一、背景与初始状态

初始状态：账号原本拥有一个学生活动赠送的 Google AI Pro (5 TB, US$0/月) 试用权益。

触发操作：在活动页面看到了 US$8.99/月的“Google AI Pro (5 TB) + YouTube Premium”大学生专属套装。

折算显示：在点击订阅结账时，系统弹出 Play 订阅窗口，显示将原方案剩余时间直接折算为了 690 天（加上当月共 720 天），下次扣费日期延后至 2028 年 10 月，本次仅需支付 US$8.99。

考虑到该折算性价比极高，便使用 Visa 卡完成了支付。

二、风控触发与订单撤销（Void）

付款成功后，Google Play 订阅页面与全局订阅设置均显示套餐已更新为 5 TB + YouTube Premium，且到期日顺延至 2028 年。

但随后不久，邮箱收到一封来自 Google Play 的官方通知：“您的 Google Play 退款已获批”（交易 ID: SOP.3362-4644-1620-02812）。系统判定该笔微量金额叠加长时间周期的异常订单触发了风控审计，直接对订单执行了强制退款与撤销（Void）。

连带影响：

订单被撤销后，由于原有的试用套餐在升级付款成功时已被系统自动覆盖注销，系统退款时仅负责“撤销当前订单”，并不会自动“回滚”到历史状态。因此，账号的活跃订阅直接被清空，退回到了 15 GB 基础免费版。

三、与 Google 官方客服沟通记录

为了确认后台是否具备人工恢复旧订阅的接口，通过将帮助中心首选语言切换为 English (United States)，成功接通了 Live Chat 专员（Juan）：

问候与身份核对：

Juan: "Welcome! Your Case ID is 7-6184000042154... Am I speaking with Wexis?"

Wexis: "Yes, this is Wexis. Thanks for helping out, Juan!"

Juan: "Before we proceed, may I confirm if this is the email that you are using [email protected]?"

Wexis: "Yes, that is correct! My email is [email protected]."

情况说明与后台核查：

Wexis: "Hi Juan, I originally had a Google AI Pro (5 TB) subscription. Today, I tried to purchase a student discount plan, but the order was automatically refunded by the system (Transaction ID: SOP.3362-4644-1620-02812). This accidentally cancelled my original Pro subscription as well. Could you please help me restore my original Pro status manually?"

Juan: "As per checking here, your pro subscription was canceled after you purchased the AI plus 400GB plan for student."

Wexis: "Yes, that's what happened! Today I purchased the student bundle ($8.99/mo), but the order was automatically refunded by the system... Could you please help me restore my original Google AI Pro (5 TB) subscription?"

系统限制答复：

Juan: "As for this, Yes. It will automatically cancel your AI pro subscription. Because, you switched to AI plus. We have no option to restore your canceled subscription here on our end."

Juan: "As for this, you may need to upgrade your plan to AI pro back since your previous AI pro was refunded."

Juan: "I apologize for any inconvenience, but since you subscribed to the AI plus, the system will automatically cancel your plan as google one only use one subscription per account."

客服结论：Google 后台的数据逻辑是单一账号同时只能存在一个主订阅。当新订阅激活时，旧订阅会被物理覆盖；而系统退款只作撤销处理，一线客服后台没有恢复已失效历史订阅的权限接口。