Bybit EU 新人奖励 403003 报错成功解决记录

前情提要：因为要在国内解决 ChatGPT 订阅支付的问题，而 Bybit EU 恰好有首月订阅全额返现以及新人注册奖励活动，所以我注册了 Bybit EU。

成功入金 100U 后，我也满足了活动页面所声称的要求，正常等待三天后便可领取奖励。另外，订阅费用在三天后计入奖励，也是正常流程。

但三天后，我确实在 Reward Hub 里面看到了奖金计入，却始终无法领取，报错 403003。

图 1｜Reward Hub 中显示 3 项可领取奖励

点击 Claim All 后，显示 0/3，提示批量领取失败，需要逐项领取并查看失败原因。

图 2｜批量领取失败

逐项领取时，显示“你没有资格领取此奖励”，错误代码为 403003。

图 3｜单项领取时报错 403003

我多次联系客服提前申诉，但始终没有结果，收到的回复一直都是无法提供支持。当时一度想放弃这个奖励。

直到后来看到坛友发的帖子：

相关参考帖子

于是我坚定了拿下这个奖励的决心。毕竟我确实没有任何违反平台规则的行为，只是按照他们宣传的内容入金并参与活动而已。

不过在后续过程中，我也意识到，如果使用邀请码注册，可能会增加被平台怀疑存在奖励套现的风险。

之后我又申诉了四五次，依旧没有结果。客服让我直接回复邮件，称可以进行二次审查，但邮件几乎都是秒拒。

下面是我发给 Bybit EU 的二次申诉邮件：

图 4｜发送给 Bybit EU 的二次申诉邮件

Dear Bybit EU Support,



Thank you for your response.



I respectfully disagree with your conclusion and ask that you reconsider my case.



I have not engaged in any prohibited or abnormal activity. I am a genuine individual user with only one account, and I participated in your promotions in a completely normal and compliant manner. I registered as a new user, deposited my own funds during the campaign period, and fulfilled all of the promotion requirements exactly as required. I make this statement truthfully and in good faith: I have never engaged in abnormal farming, wash trading, multi-account operations, market manipulation, or any other behavior that violates your Terms and Conditions.



I fully complied with the campaign requirements, yet I was deemed ineligible for the new user reward. I cannot accept this outcome.



I have still not received the promised 100% ChatGPT subscription reimbursement. I have not violated any rules in relation to that promotion either, and I do not understand why I have also been denied this reimbursement.



I registered with Bybit EU in good faith and participated in the new user promotion because I trusted that the campaign would be administered fairly and in accordance with its published terms. As someone who fully complied with the requirements, I am deeply disappointed to have been found ineligible without having engaged in any prohibited conduct. This experience has seriously undermined my confidence in your promotion review and risk control process.



I sincerely ask you to conduct a careful and fair review of my account and resolve both the new user reward issue and the 100% ChatGPT subscription reimbursement as soon as possible. If this decision is the result of an error in your risk control system, I respectfully ask that it be reviewed and corrected to avoid unfairly affecting legitimate users who have fully complied with the promotion requirements.



I sincerely hope that Bybit EU will resolve this matter fairly and restore my confidence as a legitimate new user.



If this matter cannot be resolved fairly, I will have no choice but to file a formal complaint with the relevant financial regulatory authorities and pursue all available channels to protect my rights as a consumer.



I look forward to your response.



Best regards.



    

  

Bybit EU 的回复如下，二次申诉再次失败：

图 5｜Bybit EU 拒绝二次申诉的邮件

于是，我向 Bybit EU 的上级监管部门——奥地利金融监管局发起了申诉。

申诉地址：

奥地利金融监管局 FMA 申诉入口

这个页面貌似需要欧洲 IP 才能打开，我使用的是奥地利 IP。

表单诉求如下：

Bybit EU case number: 2xxxxxxxxx



I am filing a supervisory complaint against Bybit EU GmbH because it prevents me from claiming rewards already shown in my account as awarded and available, and because it has not fairly handled my repeated complaints.



I am a genuine new user with only one Bybit EU account. I completed registration, KYC, the required deposit and all new-user tasks exactly as instructed under the published campaign requirements.



I did not engage in abnormal farming, wash trading, multi-accounting, self-referral, market manipulation or any other prohibited conduct. None of the possible reasons mentioned by Bybit EU applies to my account or activity.



I participated in good faith and relied on Bybit EU's campaign instructions. After completing the stated requirements, I should not be denied rewards because of undisclosed or retrospective restrictions that were not clearly communicated in advance.



My account shows the following three rewards as awarded and available to claim:



1. 17.727 USDC Airdrop, claimable before 11 October 2026

2. EUR 10 Bybit Card Bonus, claimable before 1 August 2026

3. EUR 20 worth of BTC Airdrop, claimable before 21 July 2026



All three claim periods remain open. However, I cannot claim any of them, either individually or through the "Claim All" function.



The central issue is that Bybit EU itself displays all three rewards as awarded and available, while its system prevents me from claiming any of them. This restriction is not caused by an expired deadline, an incomplete task or prohibited conduct on my part.



I also paid EUR 15.55 for a ChatGPT subscription and joined the advertised 100% ChatGPT subscription reimbursement promotion. The displayed 17.727 USDC amount appears broadly consistent with that payment after currency conversion, although Bybit EU has not confirmed the precise correspondence. Regardless of internal categorisation, I cannot claim any of the three displayed rewards.



I repeatedly requested a manual review. Bybit EU has never identified any specific transaction, account activity, conduct, evidence or rule that I allegedly breached. It only referred generally to its Reward Terms, declined to provide details and stated that its decision was final.



A general allegation is not a meaningful explanation. It prevents me from understanding or responding to the decision. I am not asking for confidential anti-fraud models. I am asking for the factual basis attributed to my account and correction of the restriction.



Article 71 of Regulation (EU) 2023/1114 requires effective and transparent complaint handling, fair investigation and communication of the outcome. Commission Delegated Regulation (EU) 2025/294 requires decisions to address the issues raised and state the reasons for the outcome.



I request that the FMA:



1. investigate the restriction affecting all displayed rewards;

2. assess whether Bybit EU fairly investigated my complaints rather than relying on an unexplained risk-control decision;

3. require an independent manual review by a higher-level team;

4. require Bybit EU to remove the erroneous restriction, restore access to all three rewards and credit all rewards for which I completed the stated requirements;

5. require a reasoned written response identifying the factual basis for any continued allegation; and

6. take appropriate supervisory or corrective action if deficiencies are found.



I am not asking for leniency or special treatment. I am asking for the rewards Bybit EU itself shows as awarded and available after I completed the stated requirements without prohibited conduct.



I can provide screenshots, campaign materials, account records, payment evidence, support chats and Bybit EU's written rejection.



Kind regards.



Kind of request: Complaint

Sector: CASP - Crypto-Asset Service Provider

Complained company: Bybit EU GmbH

Category: Wallet



    

  

附件为 Bybit_EU_FMA_Evidence_Pack.pdf，其中包括：

1. Bybit EU 客服对话截图；


2. Bybit EU Support 邮件回复截图；


3. 邮件申诉沟通截图；


4. 再次被拒截图。

PDF 内也附上了相应注释。

图 6｜FMA 表单提交成功

前前后后折腾了五天。15 号晚上十点多提交申诉表格后，16 号凌晨 Bybit EU 就处理完了。

刚才登录账号查看，发现奖励已经帮我领取完成，不需要我手动操作。

图 7｜奖励已自动领取

如果有朋友也遇到了类似情况，希望这篇记录能给你提供一些参考。也感谢之前那篇帖子，它给了我继续申诉的信心和方向。如果这篇记录对你有帮助，麻烦帮我加个鸡腿，非常感谢。

顺便说一下，整个处理过程也让我感受到，Bybit EU 对合规要求确实比较严格。包括加密货币出入金在内，都需要接受欧盟 Travel Rule Verification。对平台来说，合规是非常重要的一环。流程虽然会麻烦一些，但确实有其必要性。

VPS 小白顺便请教一下：作为学生党，预算比较有限，只是想跑 Sub2API，稳定够用就行。有没有长期稳定、价格比较便宜的服务器推荐？谢谢各位。