cc已发邮件，会有补偿（？）

Hello Jason, 你好，杰森，

We'd like to share our final update regarding the recent Los Angeles infrastructure migration.

我们想与大家分享关于近期洛杉矶基础设施迁移的最终进展。

First, we'd like to thank you for your patience and understanding throughout this process. We recognize that the migration affected some customers in different ways, including periods of downtime, intermittent connectivity, and longer-than-normal support response times. We sincerely apologize for any inconvenience this migration caused and appreciate your continued support while our teams worked through these issues.

首先，我们衷心感谢您在此过程中给予的耐心和理解。我们意识到此次迁移对部分客户造成了不同程度的影响，包括服务中断、网络连接不稳定以及技术支持响应时间延长等。对于此次迁移给您带来的任何不便，我们深表歉意，并感谢您在我们团队解决这些问题期间给予的持续支持。

For the latest updates, view the Status Page: https://status.cloudcone.com/

如需了解最新动态，请访问状态页面： https://status.cloudcone.com/

Migration Status 移民状态

Following the physical relocation, our Engineering Team completed the remaining network upgrades and conducted extensive validation across the environment.

完成物理迁移后，我们的工程团队完成了剩余的网络升级，并对整个环境进行了广泛的验证。

The previously reported intermittent TLS handshake issues, IPv6 connectivity issues, and intermittent IPv4 timeout events have all been resolved. The environment will continue to be monitored as part of our normal operations.

此前报告的间歇性 TLS 握手问题、IPv6 连接问题以及间歇性 IPv4 超时事件均已解决 。我们将继续对环境进行监控，作为日常运营的一部分。

Behind the scenes, this effort required close collaboration between our Engineering Team, Support Team, and our Colocation Network Partners. Teams worked across multiple time zones, including overnight and extended shifts, to complete the migration and restore services as quickly as possible.

这项工作背后，需要我们的工程团队、支持团队和托管网络合作伙伴紧密协作。各团队跨越多个时区，包括通宵加班，以尽快完成迁移并恢复服务。

Support Status 支持状态

Our Cloud Support response times are also continuing to improve as ticket volumes return to normal.

随着工单量恢复正常，我们的云支持响应时间也在持续改善。

Compensation 赔偿

We understand that many customers have questions regarding compensation following the migration.

我们了解到，许多客户对迁移后的补偿问题存在疑问。

Over the next 30 days, we will complete a comprehensive review of all services affected by the migration. Where compensation is determined to be applicable, it will be applied automatically to the affected account.

在接下来的30天内，我们将对所有受迁移影响的服务进行全面审查。如确定需要提供补偿，补偿金将自动发放至受影响的账户。

Note: There is no need to open a separate billing ticket regarding compensation. We will share additional details via email.

注意：无需就赔偿事宜单独提交工单。我们将通过电子邮件提供更多详情。

This concludes our migration for the Los Angeles infrastructure.

至此，我们对洛杉矶基础设施的迁移工作就完成了。

The migration was an important step in strengthening our Los Angeles infrastructure for the future. While it did present unexpected challenges, our teams worked tirelessly to restore services, improve stability, and rebuild the confidence of our valuable customers.

此次迁移是加强我们洛杉矶未来基础设施建设的重要一步。虽然过程中也遇到了一些意想不到的挑战，但我们的团队不懈努力，最终恢复了服务，提高了稳定性，并重建了我们宝贵客户的信心。

We sincerely appreciate your patience, understanding, and continued trust in CloudCone.

我们衷心感谢您对 CloudCone 的耐心、理解和持续信任。

Sincerely, 真挚地，

The CloudCone Team CloudCone 团队