The compensation for the recent VMware infrastructure incident has now been processed for affected VPS services.
### How to Verify Your Compensation
You can verify that the compensation has been applied by checking your Signup Date and Next Due Date in your Client Area.
The Next Due Date should now reflect the additional compensation period.
For example:
If you are on a Monthly Plan and your previous due date was 10 August 2026, your normal next due date would have been 10 September 2026.
With the 7-day compensation, your new Next Due Date should now be:
17 September 2026
### Compensation Applied
The compensation provided is based on your current billing cycle:
* Monthly Plan: 7 Days
* 3-Month Plan: 10 Days
* 6-Month Plan: 15 Days
* Annual Plan: 1 Month
* 2-Year Plan: 2 Months
* 3-Year Plan: 3 Months
Please log in to your Client Area and check the Next Due Date of your affected VPS to verify the updated service period.
### New Invoice & Payment
Your next invoice will be generated based on your new, extended renewal date.
If an invoice has already been generated using your old due date, please do not pay that invoice for now.
We will cancel the old invoice and generate a new invoice based on the updated due date within the next 24–48 hours.
During this process, if your service is automatically suspended because of the old invoice, please immediately open a support ticket. Our team will verify the situation and unsuspend the service.
### If Your Due Date Has Not Changed
If you have checked your service and the Next Due Date still does not reflect the compensation after one week, please open a support ticket and provide the VPS/service details. Our team will verify the account and correct it if necessary.
We sincerely appreciate your patience and understanding throughout this incident and the recovery process.