giffgaff 复活了？

lz 是封号潮前一个月内开的卡，被发邮件后找客服退款过但被拒绝，后面申请 pac 号但因为 ctexcel 搞废了没转成功。

但我后面还是不敢用了，随随便便封号 ^-^

邮件原文

Hi XXX,

Your service was recently disconnected in error. We're really sorry for the mistake and any inconvenience it caused. We're currently in the process of restoring your account, and your service will be fully restored in the next few days. You might need to restart your phone if your service does not appear restored in the next 48 hours. Alongside this, we'll apply £10 credit to your account, as a gesture of goodwill.

To keep your service running smoothly in the future, please be aware of these guidelines:

• UK Usage Requirements: Accounts require regular ongoing usage within the UK to remain active under our service terms.


• Travel Roaming: Roaming outside the UK is supported for short-term travel only

Our SIM cards and services are intended for UK residents, for primarily standard UK usage or temporary travel roaming with no extended or permanent international usage. If you feel you're unable to meet these requirements or if our service no longer meets your needs, you can port your number out to another provider at any time. To port your number, you'll need to request your PAC (Porting Authorisation Code) by logging into your online account or by texting PAC to 65075 once your service has been restored. And you can find information here.

Following porting out, you can also request a refund of any credit you have directly purchased by contacting an agent here. (Promotional or goodwill credit on your account are active-account perks and are therefore not eligible for cash refunds).

Thank you for your patience and understanding as we set things right. Once again, we're really sorry for any inconvenience this has caused and if you have any questions or need further assistance, please contact our support team.

The giffgaff team

中文翻译

您好 XXX，

您的服务近期因误操作被意外停用。对于这一失误及其造成的不便，我们深表歉意。目前我们正在恢复您的账户，您的服务将在未来几天内完全恢复。如果 48 小时后服务仍未恢复，您可能需要重启手机。此外，作为补偿，我们将向您的账户存入 10 英镑的信用额度。

为了确保您的服务在未来能正常使用，请注意以下规定：

• 英国境内使用要求：根据我们的服务条款，账户需在英国境内保持定期使用，方可维持激活状态。


• 旅行漫游：仅支持短期旅行时的英国境外漫游。

我们的 SIM 卡和服务专为英国居民设计，主要用于英国境内的常规使用或短期旅行漫游，不支持长期或永久性的国际使用。如果您认为自己无法满足这些要求，或者我们的服务已不再满足您的需求，您可以随时将号码转网至其他运营商。如需转网，您可以在服务恢复后，通过登录在线账户或发送短信“PAC”至 65075 来获取转网授权码（PAC）。您可以在此处查看相关信息。

完成转网后，您还可以联系客服（点击此处）申请退还您直接购买的信用额度。（账户中的促销或补偿性信用额度属于账户激活福利，因此不可兑换现金退款）。

感谢您在我们处理此问题期间给予的耐心与理解。对于由此造成的不便，我们再次深表歉意；如有任何疑问或需要进一步协助，请联系我们的支持团队。

giffgaff 团队

邮件截图