giffgaff给我发邮件说，他弄错了，我要原谅他吗？

事情经过：

7月19日，激活了giffgaff的卡

7月28日，告诉我号被封了

今天，给我发邮件说，之前是错的。

请问我还能信任他吗？

邮件全文：

嗨，

Hi ,

您的服务近期因错误而中断。

Your service was recently disconnected in error.

我们对此次失误以及由此带来的不便深表歉意。

We’re really sorry for the mistake and any inconvenience it caused.

我们目前正在恢复您的账户，您的服务将在接下来的几天内完全恢复正常。

We’re currently in the process of restoring your account, and your service will be fully restored in the next few days.

如果您的服务在接下来的 48 小时内仍未显示恢复状态，您可能需要重启手机。

You might need to restart your phone if your service does not appear restored in the next 48 hours.

作为友好表示，我们还将向您的账户充值 10 英镑。

As a gesture of goodwill, we’ll also apply £10 credit to your account.

为确保您的服务在未来持续平稳运行，请遵守以下指导原则：

To keep your service running smoothly in the future, please be aware of these guidelines:

英国使用要求：账户需在英国境内持续正常使用，方可根据我们的服务条款保持账户有效状态。

UK Usage Requirements: Accounts require regular ongoing usage within the UK to remain active under our service terms

旅行漫游：仅支持在英国境外进行短期旅行时的漫游服务

Travel Roaming: Roaming outside the UK is supported for short-term travel only

我们的 SIM 卡及服务面向英国境内居民，主要用于标准的英国境内使用或临时旅行漫游，不适用于长期或永久性的国际通信使用。

Our SIM cards and services are intended for UK residents, for primarily standard UK usage or temporary travel roaming with no extended or permanent international usage.

若您认为无法满足上述要求，或我们的服务已不再符合您的需求，您可以将号码转至其他运营商，或随时取消并终止您的号码服务。

If you feel you’re unable to meet these requirements or if our service no longer meets your needs, you can port your number out to another provider or cancel and terminate your number at any time.

如需转移您的手机号码，您需登录您的在线账户，然后点击“获取 giffgaff PAC 码”以申请您的 PAC（号码转移授权码）。

To port your number, you’ll need to request your PAC (Porting Authorisation Code) by logging into your online account and navigating to “Get a giffgaff PAC code”

或者，若您希望在不转移手机号码的情况下注销账户，可登录您的在线账户，然后点击“获取 giffgaff STAC 码”来申请 STAC 码。

Alternatively, if you’d like to cancel your account without taking your number you can request a STAC code, by logging into your online account and navigating to “Get a giffgaff STAC code”

您可在此处查询有关 PAC 和 STAC 请求的更多信息。

You can find more information on both PAC and STAC requests here.

在提交了 PAC 或 STAC 申请后，您还可通过点击此处联系客服代表，申请退还您直接购买的任何代金券。

Following your PAC or STAC request, you can also request a refund of any credit you have directly purchased by contacting an agent here.

（账户内的促销或 goodwill 信用额度属于“活跃账户”专属权益，因此不支持现金退款）。

(Promotional or goodwill credit on your account are active-account perks and are therefore not eligible for cash refunds).

感谢您在我们纠正问题的过程中给予的理解与耐心。

Thank you for your patience and understanding as we set things right.

我们再次对由此给您带来的任何不便表示诚挚歉意；若您有任何疑问或需要进一步协助，请随时联系我们的支持团队。

Once again, we’re really sorry for any inconvenience this has caused and if you have any questions or need further assistance, please contact our support team.

Giffgaff 团队

The giffgaff team