appstore 订阅 claude 求助

如题，我老的 claude 账号通过 appstore 订阅显示 “We can’t add this purchase to your Claude account. To stop further charges, cancel the subscription in your Apple account settings and request a refund from Apple.”

通过 appstore 顺利退款。这个账号没有任何 kyc 问题：

{

“status”: “not_required”,

“vendor_inquiry_id”: null,

“vendor_inquiry_url”: null,

“should_poll”: false,

“created_at”: null,

“updated_at”: null,

“completed_at”: null

}

求问这个问题是 apple 账号问题还是 claude 问题？如果我同一个 apple 账号换用另一个 claude 账号能行吗？