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giffgaff封号多天过后退款成功

eiss 2026-08-13 16:16 1



giff封号了差不多一周，想着里面还有余额就想试一下，结果退款成功了，


工单入口https://support2.giffgaff.com/app/ask


依次点击：Plans, Credit and Payment Details —— Credit balance or plan allowance —— Credit balance —— No, it’s to do with plans —— NO


工单模板：

Dear giffgaff Support Team,


I am writing to formally request a refund of the remaining Airtime Credit (real cash balance) on my recently closed account.


My account details:




  • Username: [你的 giffgaff 用户名]




  • Phone Number: [你的 giffgaff 手机号]




  • Original Payment Method: [你的付款方式，例如 Visa card ending in 1234 / PayPal]




I understand that my account was terminated due to the roaming/location usage policy, and I am not disputing the closure of the account itself. However, I am writing to dispute the confiscation of my pre-paid funds.


I am only requesting the refund of my own deposited money (Airtime Credit). I am not asking for a refund of any promotional bonus credit, nor am I asking for the refund of any active Goodybag. Since giffgaff has terminated the service and I can no longer use this network, retaining my unspent, self-funded balance is unreasonable and unfair to me as a consumer.


I kindly request that you process the refund of my remaining cash balance to my original payment method.


If giffgaff insists on refusing this refund, please treat this message as a formal complaint. In that case, I require you to provide a formal “Deadlock Letter” clearly stating the specific Terms and Conditions that give giffgaff the right to confiscate a consumer’s deposited cash balance without providing the service. I will use this Deadlock Letter to escalate the matter to the Communications Ombudsman for independent arbitration, and I reserve the right to initiate a chargeback through my financial institution.


I hope we can resolve this matter amicably and promptly without needing to escalate it further.


Thank you for your time and assistance.


Sincerely,


[你的真实姓名/拼音]

[今天的日期]

最新回复 (17)
  • 下午茶与老人与猫 08-13 16:20
    1楼

    我试了 两次，两次都不给我退，我准备捐出去了

  • eiss 楼主 08-13 16:29
    4楼

    我是上一次客服明确给我说不退，然后现在giffgaff官网余额都看不到了，然后我今天去申请给我退了

  • laoqianya 08-13 16:37
    5楼

    我是7月28收到的封号邮件，看在申诉还可以吗？

  • 🍉 08-13 16:39
    6楼

    我有一个case不给我回复，导致不能发起新的，艹了

  • eiss 楼主 08-13 16:41
    7楼

    我也差不多这个时间，给我封了差不多有一两周了，之前申诉不给退，我今天试了下，直接很快退给我了

  • laoqianya 08-13 16:43
    8楼

    好的，我去试试，现在giffgaff官网上直接都不显示余额了，感谢佬

  • Novak.Y 08-13 16:43
    9楼

    今天回去试试，我的也收到短信了，还没管

  • sameel 08-13 16:44
    10楼

    申诉入口链接有么。我在官网没看到

  • eiss 楼主 08-13 16:49
    11楼

    帖子已经更新了，直接点链接就可以

  • cydyclub 08-13 16:50
    12楼

    请问各位大佬们，开卡送的余额可以退吗？

  • eiss 楼主 08-13 16:53
    13楼

    送的不给退，我是当时充值10欧，然后送了15欧，然后用了还剩20多欧，直接给我退的10欧

  • 熙宇 08-13 16:56
    14楼

    我前几天还申请，到现在，还没回复我的邮件，晚上再试一下

  • Karenina 08-13 16:56
    15楼

    继续试啊佬友，我试了五六次都不给退，第七次给退了，继续试

  • sameel 08-13 16:56
    16楼

    感谢，已经发送退款申请，等待回复中

  • oakzen 08-13 17:04
    17楼

    Dear giffgaff Support Team,


    I am writing to formally request a refund of the remaining Airtime Credit (real cash balance) on my recently closed account.


    My account details:




    • Username: [你的 giffgaff 用户名]




    • Phone Number: [你的 giffgaff 手机号]




    • Original Payment Method: [你的付款方式，例如 Visa card ending in 1234 / PayPal]




    I understand that my account was terminated due to the roaming/location usage policy, and I am not disputing the closure of the account itself. However, I am writing to dispute the confiscation of my pre-paid funds.


    I am only requesting the refund of my own deposited money (Airtime Credit). I am not asking for a refund of any promotional bonus credit, nor am I asking for the refund of any active Goodybag. Since giffgaff has terminated the service and I can no longer use this network, retaining my unspent, self-funded balance is unreasonable and unfair to me as a consumer.


    I kindly request that you process the refund of my remaining cash balance to my original payment method.


    If giffgaff insists on refusing this refund, please treat this message as a formal complaint. In that case, I require you to provide a formal “Deadlock Letter” clearly stating the specific Terms and Conditions that give giffgaff the right to confiscate a consumer’s deposited cash balance without providing the service. I will use this Deadlock Letter to escalate the matter to the Communications Ombudsman for independent arbitration, and I reserve the right to initiate a chargeback through my financial institution.


    I hope we can resolve this matter amicably and promptly without needing to escalate it further.


    Thank you for your time and assistance.


    Sincerely,


    [你的真实姓名/拼音]

    [今天的日期]



    感谢大佬分享，晚上试一试看能不能退

  • X DO 08-13 17:05
    18楼

    尝试一下大佬的方式，万一退了呢。目前只能寄希望于此了

  • _12 08-13 17:07
    19楼

    之前申请过一次，不给退。 这次再试一下

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