收到giffgaff的回复，估计大部分用户都是这个。。。。

29 Jul 2026 10:57

2026年7月29日 10：57

Hi giffgaffer,

嗨，giffgaffer，

Thank you for contacting us regarding the recent disconnection of your mobile service. I am writing to provide our response following a full review of your service usage and account history.

感谢您就最近移动服务中断的事联系我们。我写信是想在对您的服务使用情况和账户历史进行全面审查后，提供我们的回复。

Summary of Your Case

您的案件摘要

I understand you are dissatisfied with the disconnection of your service, and appreciate how important continuous connectivity is, particularly while abroad, and I welcome the opportunity to address your concerns.

我理解您对服务中断的不满，也理解持续连接的重要性，尤其是在国外期间，我欢迎有机会回应您的关切。

Our Findings

我们的发现

Our terms and conditions explicitly state that our services are provided primarily for use within the United Kingdom. While inclusive roaming is provided to support our members during short-term travel (such as holidays or brief business trips), it is not intended for long-term, continuous, or permanent use overseas.

我们的条款明确指出，我们的服务主要供英国境内使用。虽然包容性漫游服务旨在支持会员的短期旅行（如假期或短暂商务出差），但并不适用于长期、持续或永久的海外使用。

Upon reviewing your account, our systems confirmed that your device has been connected to international networks over an extended period, far exceeding reasonable limits for temporary roaming. As a result, your usage pattern no longer meets the eligibility requirements of our UK service agreements.

在审核您的账户后，我们的系统确认您的设备已连接国际网络较长时间，远超暂时漫游的合理限制。因此，您的使用模式不再符合我们英国服务协议的资格要求。

Our Decision

我们的决定

While I acknowledge your frustration regarding this outcome, we are unable to overturn the disconnection or reinstate your service. Our terms regarding primary UK residency and usage are strictly enforced to maintain network integrity and compliance.

虽然我理解您对这一结果的沮丧，但我们无法推翻断线或恢复您的服务。我们关于英国主要居住地和使用的条款严格执行，以维护网络完整性和合规性。

As we have thoroughly reviewed your account activity. Regrettably, we are unable to approve a refund. Your account has been closed, and all associated access has ceased as of the effective date of disconnection as per clause T&C 5.3. Once credit is applied to your Account, we have no obligation to refund it to you in the absence of any legal or regulatory entitlement.

我们已经彻底审查了你的账户活动。遗憾的是，我们无法批准退款。根据条款5.3，您的账户已被关闭，所有相关访问均已停止。一旦信用额度已入账，除非有任何法律或监管权利，否则我们无义务向您退款。

Our review confirmed that your usage breached our Fair Usage Policy (FUP). Per Clause 3.5(k) of our Terms and Conditions, members must fully comply with this policy. Our FUP states that services are intended primarily for use within the UK, with roaming provided for short-term travel only.

我们的审核确认您的使用违反了我们的合理使用政策（FUP）。根据我们条款和条件第3.5（k）条，会员必须完全遵守本政策。我们的FUP声明，这些服务主要面向英国境内使用，仅提供短期旅行的漫游服务。

Because your usage pattern suggests extended or permanent use outside the UK, your account no longer meets the eligibility requirements for the service. As a result, your refund request has been declined.

由于您的使用习惯表明您可能在英国以外长期或永久使用，您的账户已不符合该服务的资格要求。因此，您的退款请求已被拒绝。

You can review our full Terms and Conditions and Fair Usage Policy on the giffgaff website.

您可以在giffgaff网站上查看我们完整的条款和条件以及合理使用政策。

Next Steps & Preserving Your Number

下一步与保留您的号码

Although your service with us has ended, we want to ensure you do not lose access to your phone number if you require it for banking or personal contacts:

虽然您的服务已结束，但我们希望确保您在银行或私人联系人时不会失去您的电话号码访问权限：

Requesting a PAC: You can transfer your UK mobile number to another provider by requesting a PAC (Porting Authorisation Code). You can do this by logging into your online account and going here: https://www.giffgaff.com/profile/details/requestpac

申请PAC：您可以通过申请PAC（携号授权码）将英国手机号码转移到其他运营商。你可以登录你的在线账户，然后点击这里：https://www.giffgaff.com/profile/details/requestpac

Please note that porting authorisation codes are valid for 30 days, after which the number may be permanently recycled.

请注意，转号授权码有效期为30天，超过后该号码可能会被永久回收。

We regret that we are unable to provide the outcome you were hoping for, but we hope this explanation provides clarity on our position.

我们很遗憾无法提供您期望的结果，但希望这些解释能为我们的立场提供清晰。

Kind regards,

此致敬礼，

The giffgaff team

吉夫加夫团队