[已到账] giffgaff退款 轮到我了

Dear Member,



Thank you for reaching out to us and for your patience whilst we have reviewed this matter.



Having further considered the relevant circumstances of your case we confirm that your SIM will remain disconnected. However, we are approving your request for a refund. I can confirm that we are processing a refund back to your original payment method. Please note, only the remaining credit that was directly purchased by yourself is eligible for this refund.



You should see these funds reflected in your account within 3–5 business days.



Keeping your number

If you would like to keep your number you will need to generate a PAC code and provide this to another UK network. Alternatively, a STAC code can be used to move to another UK network without your number. Further guidance for these can be found here.



Best Regards,

The giffgaff Team



    

  

尊敬的会员：



感谢您与我们联系，也感谢您在我们调查此事期间的耐心等待。



经进一步考虑您的具体情况，我们确认您的SIM卡将继续处于停用状态。但是，我们批准您的退款申请。我可以确认，我们正在将款项退回至您的原支付账户。请注意，只有您本人直接购买的剩余话费才能获得退款。



您应该会在 3-5 个工作日内看到这些款项反映在您的账户中。



保留你的号码

如果您想保留原号码，需要生成一个 PAC 代码并将其提供给另一家英国运营商。或者，您也可以使用 STAC 代码在不保留原号码的情况下转网到另一家英国运营商。更多相关指南请点击此处查看。



此致，

giffgaff 团队